Return and Refund Policy
At Micah Threads, we strive to ensure your satisfaction with every purchase. Please read our Refunds and Returns Policy carefully to understand your rights and our procedures.
1. Eligibility for Returns
We accept returns for the following reasons:
- The item is defective or damaged.
- The item received is not as described or the wrong item was delivered.
- The item must be unused, in its original packaging, and in the same condition as received.
Note: Due to hygiene reasons, some products (jewelry, innerwear) may not be eligible for return unless defective or damaged.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Notify us within [$] days of receiving your order by emailing [email protected].
- Provide Details: Include your order number, a description of the issue, and, if applicable, photos of the defective or incorrect item.
- Return Approval: Once we review your request, we will provide instructions on how to return the item.
3. Refund Policy
We offer refunds under the following conditions:
- A full refund is issued for defective or damaged items upon return and inspection.
4. Exchanges
We offer exchanges for defective or damaged items. If you wish to exchange an item for a different size or variant, please contact us within [Insert Number] days of receiving your order.
5. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Personalized or customized items.
- Items marked as “Final Sale.”
- Gift cards.
6. Late or Missing Refunds
If you have not received your refund within the expected time frame, please:
- Check with your bank or payment provider.
- Contact us for further assistance.
7. Contact Us
For any questions or concerns regarding your return or refund, please contact us at [email protected].